Business Process Outsourcing Advisory Services
Making the decision to outsource a business function is not always an easy choice, but it is often the right one. However, finding the right company or companies to outsource your business processes to is a daunting task. Source One has the experience you need to choose the right outsourcing partner for your organization.
Let Source One be your guide to the complex world of business process outsourcing.
Our outsourcing experts bring 20+ years of experience and in-depth knowledge about Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and consulting.
Our Outsourcing Advisory capabilities cover the entire outsourcing spectrum including:
- Designing an outsourcing provider sourcing strategy, ensuring alignment with company strategy and providing guidance on outsourcing feasibility
- What functions/business processes to outsource, including their financial justification
- RFP, site visits & due diligence to select the best outsourcer, based on a unique set of client requirements and priorities
- Acting as a buyer advocate during the contracting process; using best practices to maximize value delivered to the client
- Facilitating organizational change management, communications and employee redeployment planning
- Collaborating to weigh the trade-offs between various approaches to business process migration and ongoing operations
- Identifying outsourcing risks, building mitigation solutions and avoiding costly pitfalls
- Assisting clients with managing their ongoing relationships most effectively, including processes for quality assurance and continuous improvement
HOW DO I KNOW IF THESE SERVICES ARE RIGHT FOR ME?
There is no right answer when it comes to evaluating the possibility of outsourcing. However, every Source One engagement helps our clients navigate the complexity, risks and subtleties of this exploration so that the resulting sourcing strategy is built-to-suit. Scenarios indicating a potential need for our services are:
- Upcoming dramatic business growth, potentially through a new product launch or a new line of business, driving a need for added capacity and scalability
- Top down mandate to reduce operating costs, especially in departments were high volumes of computer based work occurs
- Centralization, standardization and partial automation of work that used to be done by many field offices
- Strategic re-focus on core competencies and commitment to breaking the linearity of the current “hire more employees to handle more volume” capacity model
- Work process quality issues, such as incorrect orders or dropped customer service requests, triggering a search for a higher quality provider and improved customer satisfaction
- Seasonality or other, large variances in business transaction volumes, such as health insurance and benefits plan option selection at the end of each year, creating an unmanageable backlog of work and delays in processing that require more flexible capacity
- Problems with timeliness of work completion, such as the need to complete the day’s financial transactions and reconcile them in order to present an accurate balance prior to the start of each new business day
- Difficulty with access to or retention of specialized skills and the associated desire to transfer this risk to a partner
- Dissatisfaction with the quality, timeliness, customer satisfaction or cost of services from a current outsourcing provider
Regardless of whether you have a need for detailed expertise in a narrow topic within outsourcing or are considering a major, new program, Source One makes it our business to provide the support, collaboration and experience you can count on to ensure that each step of your journey delivers the maximum benefits.
Seven Steps to BPO Success
Having an efficient, low cost operation is no longer something that provides companies with a competitive advantage; it has become something that is a requirement just to survive. Business Process Outsourcing (BPO) is used widely in just about every industry as a significant cost reducer. High growth companies also use BPO to quickly gain flexible capacity or access to hard-to-find skills. Regardless of the program’s goals, if the strategy is not implemented with great care, a BPO initiative may cause more headaches than it’s worth.
Request our BPO white paper “Seven Steps to BPO Success”. See some highlights below:
1. Alignment with Business Strategy & Executive Sponsorship
It is important to recognize your company’s market position as well as its future growth strategy and how this is defined by your core business functions. This intelligence will help you determine which functions can be outsourced and which should be delivered internally….
2. Process Screening, Selection, & Prioritization
Processes identified as potential outsourcing candidates should be screened to measure the standardization, centralization, and automation of the project as well as its current efficiency and stability. You may find, in this step, that it is more appropriate to re-engineer a process rather than outsource it….
3. Buyer Readiness
The availability of accurate historical work volume data as well as workflows and written procedures will help expedite your potential provider’s understanding of the process. Personnel time from subject-matter experts, IT personnel, and managers should be allocated….
4. Organizational Change Management
Organizational change is not easily accepted with regards to outsourcing. Your Human Resource department should be prepared to assist you and your executive sponsor with employee….
5. Selection of “Best Fit” Provider
Identify key criteria such as pricing, flexibility and scalability, security/data protection, financial stability, availability of complimentary services, and disaster recovery options…
6. Collaborative Capacity and Transition Planning
The more detail you communicate to your potential provider, the deeper the provider’s understanding…
7. Detailed Agreement That Aligns Priorities and Shares Risk
Key sections of your agreement should be include descriptions of service, pricing, metrics, performance standards, among many others. The pricing and compensation structure should align with your priorities….
Contact Us and Request the Full Whitepaper