A Procurement and Sourcing Newsletter Brought to You Monthly by Source One

Source One Management Services, LLC Awarded the Supply and Demand Chain Executive 100 for 2012

Source One Management Services, LLC was announced by Supply and Demand Chain Executive Magazine as the recipient of the publication’s “100 Award” for conducting one of the “Great Supply Chain Projects of 2012.”  As a repeat awardee, Source One is recognized, for the seventh consecutive year, as a supply chain and procurement solution provider that is leading companies to supply chain excellence.  Honorees including Source One will be featured in the June 2012 issue of the magazine.

“Source One is honored to be recognized again by one of the top industry publications for our unique supply chain solutions that optimize our clients’ internal processes and allow them to sustain profitability,” said Steve Belli, Chief Executive Officer of Source One Management Services, LLC.

The Supply and Demand Chain Executive 100 award spotlights successful and innovative transformation projects that deliver bottom-line value to small, medium and large enterprises across the range of supply chain functions that this industry’s professionals face today. The supply chain projects featured in this awards program serve as a roadmap for new opportunities to drive operational improvements. The project submissions were evaluated based on the ambitiousness of the project, creative application of technologies and solutions, and the extent of the business results and impact.

“Our goal with this year’s ’100′ is to put the spotlight on successful and innovative transformation projects that are delivering bottom-line value to small, medium and large enterprises across the different functions that comprise the supply chain,” said Barry Hochfelder, Editor of Supply & Demand Chain Executive. “The projects featured in the ’100′ article can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations.”

This year, Source One was recognized for helping an academic medical center sustain profitability through the implementation of a supply chain transformation program. After conducting a comprehensive review and analysis of the medical center’s supply chain process, over a dozen spend categories were chosen for a strategic sourcing initiative.   Based on the favorable results and
hard-dollar unit cost savings in the first round of projects, the hospital’s executive team had enough confidence in the Source One team and their ability to produce results that they added core business categories (direct spend), such as blood products and medical equipment. The expert team also collaborated with the client’s Group Purchasing Organization (GPO) to broaden the scope of cost-reduction opportunities which allowed the medical center to achieve significant savings.

“The success of this project was largely due to the strong teaming effort between Source One and the hospital’s executive committee, with strong buy-in and support from the stakeholders.  As a direct result of our team’s efforts, our client was able to maintain profitability and avoid layoffs of medical staff,” said Joe Payne, Vice President of Professional Services.

Supply & Demand Chain Executive Magazine is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. For more information visit www.SDCExec.com.

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In the Trenches….How to Develop Strategic Alliances

In this continuing series, Jennifer Ulrich shares her experiences in the trenches of executing strategic sourcing projects, to give you practical insights into best practices.

Companies have various intentions when they consider hiring a strategic sourcing consultant such as Source One Management Services. These might range from general to specific cost reductions, process streamlining, spend analysis, to general subject matter expertise. Another potential reason for companies to enlist a strategic sourcing consultant is to align their purchasing department and develop a more strategic approach to their internal supply chain. And just how are they doing this? The following article will discuss how and why management is moving in this direction and how they are implementing this within their organizations. Some thoughts on how sourcing consultants can contribute to the efforts will also be provided.

CFO Research Services and Ariba conducted a survey of 263 finance executives and found that the following were areas of improvement for procurement professionals (as highlighted by Alex Saric, 04 May 2012, Procurement Leaders, The Executive Network):

• Managing working capital
• Improving collaboration with suppliers
• Managing risks to business performance
• Expanding into new markets or business lines

The role of purchasing within the organization has expanded beyond the basic tasks of purchase order creation and approvals to a more strategic role that involves collaboration with internal and external resources. Companies are finding that this is one way to capitalize on their current resources as opposed to expending additional funds to acquire new personnel. Essentially, companies understand that a one-time cost reduction or a short term plan is not enough. The old adage, ‘Give a man a fish and he eats for a day, teach a man to fish and he can feed himself for life,’ comes into play here. By training staff to cultivate their skills and maximize their resources, internally as well as externally, companies are able to improve upon their existing processes. By building strategic alliances, procurement teams can ensure that they are working efficiently and effectively with management to reach a common set of goals.

Purchasing teams need to be involved in every step of the process, from the sourcing of a particular category all the way through the implementation of the contract. They should also be included in the continuous improvement stage of the supplier relationship to ensure that they are realizing the most opportunity from their vendors throughout the life of the agreement(s). Strategic alliances are internal to the organization in the form of a supportive management team or solid decision makers. External alliances exist in vendors who provide that extra something above and beyond the basic product or service lines. The procurement team is at the core of building alliances that will strengthen the company’s purchasing culture.

Based on my experiences in strategic sourcing, this trend of aligning resource teams is becoming more commonplace in all industries. Strategic sourcing consultants can play a major role in helping organizations achieve their financial and valuation goals. Firms like Source One bring more than just subject matter expertise into the equation. My fellow experts and I are able to transfer our knowledge of the industry and expose organizations to better ways of managing their supplier relationships, in addition to understanding what their costs are and how they affect the bottom line. For more information on how Source One can help you and your company today check us out at, sourceoneinc.com.

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Tips to Save Money….on Utilities

Each month Source One will provide some tips to save money in various ways. These tips will be brought to you by our own internal team, this month’s tip focuses on saving money on utilties and was provided by Scott Decker, Sr Project Analyst.

In Pennsylvania, and many states across the US, energy is deregulated, which means you can shop around for a lower price on the supply portion of your bill. The companies that compete for your business on the supply portion are sometimes referred to as secondary energy or retail suppliers. There are a number of websites providing monthly rate comparisons online depending on the state, which show the energy rates that residential customers can obtain from various secondary energy suppliers on a per kWh basis. The distribution charges and other customer charges of your energy bill you cannot affect, since the local default utility still maintains the lines and transmission infrastructure.

If you use the small home or apartment average of 500-700 KwH per month, even a few cents off of each kWh can translate into about $15-$20 savings per month. Contracts with secondary energy suppliers can lock in a fixed rate, or carry a variable rate that is based on the energy market. Depending on the current state of the market, one may be more advantageous than the other. In a variable price contract, check your bill regularly to make sure large jumps in price are not occuring. Also be sure to double check the cancellation fees in case you are moving out of your current residence within the contract time period. In any case, pricing from secondary energy suppliers is usually more competitive than the default energy supplier and can lead to some great savings.

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Cost Reductions in the Pharma Industry

by Jenny Tsai

Pharmaceutical companies are in the midst of an industry-wide struggle to reduce costs as well as reduce their production timelines to get finished products on pharmacy shelves. Increased operating costs, stringent FDA requirements, shrinking R&D budgets, and looming patent cliffs are all concerns for financial leaders of pharmaceutical companies. Many pharmaceutical plants located in the U.S. operate under foreign parent companies, many of which are becoming desperate to remain profitable in a turbulent global economy.

Most recently, India’s Committee on Health and Family Welfare released a 78 page report revealing an 18 month investigation’s findings that support a collusive nexus among pharmaceutical companies in India, the Central Drugs Standard Control Organisation (CDSCO), and independent medical experts. The report illuminates the collusive relationship in the stated parties as a means to bypass expensive and time consuming tests to push drugs into the market.

Drug manufacturers maintain that the safety trials are not necessary if the drugs were approved in its home country. India’s Health Ministry stated that the head of CDSCO has the authority to approve drugs prior to trial completion in “public interest.”

India is the world’s fourth largest pharmaceutical volume distributor, grossing over $12 billion, annually. The industry is growing 10% every year and currently boasts 10,500 drug manufacturers and services the outsourced clinical research market.

In light of this report’s findings, it is imperative that drug affectivity and safety is not compromised to boost cost savings, high profit margins, and a shortened timeline. Finding cost savings by cutting out critical processes leads to short-term results with long-term repercussions that may eventually cost more monetarily as well as in time and human capital. Sourcing and process strategies must adhere to ethical standards in order to prove its overall program success.

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Seven Steps to BPO Success

George Brooke, a noted BPO advisor and Source One have recently published a free white paper: “7 Steps to BPO Success”.  Below you will find a brief synopsis of the Business Process Outsourcing white paper.  To get your free copy of the full document or to learn more about our BPO advisory services, click here and fill our contact form, or email us at info@sourceoneinc.com.

1.      Alignment with Business Strategy & Executive Sponsorship

It is important to recognize your current market position as well as your future growth strategy and how this is defined by your core business functions.  This intelligence will help you determine which functions can be outsourced and which should be controlled internally.  The support of a top executive will be the driving force of the outsourcing project and motivate the internal cultural shift necessary to implementing a BPO solution.

2.      Process Screening, Selection, & Prioritization

Processes identified as potential outsourcing candidates should be screened to measure the standardization, centralization, and
automation of the project as well as its current efficiency and stability.  You may find, in this step, that it is more appropriate to re-engineer a process rather than outsource it.  Processes that can be improved through outsourcing should be analyzed to determine the requirements of the process including the level of complexity, hours of operation, required skills, etc.  The goal of this step is to create a roadmap for strategic planning and budgeting.

3.      Buyer Readiness 

The most basic element in the scope of work is work volume.  Accurate historical data as well as workflows and written procedures will help expedite your potential provider’s understanding of the process.  Personnel, including subject-matter experts, IT personnel, and managers, time should be allocated to collaborate, plan, and manage each project.

4.      Organizational Change Management 

Organizational change is not easily accepted with regards to outsourcing.  Your Human Resource department should be prepared to assist you and your executive sponsor with employee communications.  HR will also be of assistance with revised or new job titles, compensation structures, and training.

5.      Selection of “Best Fit” Provider 

Identify key criteria such as pricing, flexibility and scalability, security/data protection, financial stability, availability of complimentary services, and disaster recovery options.  All areas should be evaluated to determine the long-term health of the outsourcing relationship.  Should you require a provider to host and license transaction applications, a more comprehensive evaluation process is suggested, including speed and thoroughness.

6.      Collaborative Capacity and Transition Planning 

The more detail you communicate to your potential provider will increase the provider’s understanding of your priorities.  This will allow them to be more creative in offering solutions and provide a leaner proposal while still ensuring compliance.  Your provider should provide a transition manager who will monitor and facilitate the start, progress, and end of each activity.  Setting short-term goals will help you and your provider to benchmark the outsourced process and evaluate its effectiveness.

7.       Detailed Agreement That Aligns Priorities and Shares Risk 

Sections of your agreement should be divided into operations, pricing, metrics and performance standards, and liabilities and
insurance. The pricing and compensation structure should align with your priorities and support a partnership approach.  Agreements should provide flexibility to make changes.  If you do not have significant experience with BPO agreements, seek the assistance of an external specialist who can offer contract guidance and act as a buyer advocate in negotiations.

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Recent Posts

Recent Posts

Key Source One Management Services, LLC Awarded the Supply and Demand Chain Executive 100 for 2012 Source One Management Services, LLC was announced by Supply and Demand Chain Executive Magazine as...
79 In the Trenches….How to Develop Strategic Alliances In this continuing series, Jennifer Ulrich shares her experiences in the trenches of executing strategic...
Save Money Button for Strategic Sourcing Tips to Save Money….on Utilities Each month Source One will provide some tips to save money in various ways. These...
hourglass Cost Reductions in the Pharma Industry by Jenny Tsai Pharmaceutical companies are in the midst of an industry-wide struggle to reduce...
podcast Interview with the Authors of “Managing Indirect Spend: Enhancing Profitability Through Strategic Sourcing”: Chapter 1 This first podcast of the 22-part series features an interview with Joe Payne, a co-author...