Telecommunications Auditing and Cost Recovery

Telecom Audit and Cost Recovery

Telecommunications is one of the most difficult spend categories to manage. Companies lose
12 - 17% of what they spend on telecommunications as a result of unorganized telecom expense management

Source: Aberdeen Group

The telecommunications industry is notoriously challenged by acquisitions, divestitures, legacy billing platforms, evolving technology, and cumbersome contracting and billing practices, all leading to billing errors and a loss of visibility and control. Keeping up with numerous contracts and lengthy, complex invoices can be challenging, or impossible, for many organizations. An intensive audit of a company's prior telecom purchases and spend should be the first step in any telecom sourcing project.

Source One helps companies capture savings by performing thorough audits of their telecom spend, recovering overpayment due to carrier and provider billing errors, and implementing wireline and wireless optimization strategies. These results can then be sustained by establishing better telecom category management processes.

Source One begins its wireless and wireline audit by collecting the carrier invoices and contracts for the telecom services to be reviewed. If data is not available or inadequately detailed, Source One can work with your carriers and providers to gather the documentation needed, including customer service records.


As Source One identifies billing errors within your telecom invoices, we develop detailed tracking documents for each carrier that identify the account and service information, and a calculation of the disputed amount back to its origination or any contractual or regulatory limitation. We manage the carriers through the recovery process and negotiate when necessary to ensure credits show up correctly on your invoices. Once the billing errors have been fixed, we will audit the next month's invoice to ensure the error remains corrected.

Some other areas where savings or recoveries can be obtained through a telecom audit include:

Telecom Spend Management

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