Source One Optimizes your Help Desk Services through Strategic Sourcing
Source One delivers IT market intelligence and strategic sourcing expertise to organizations looking for the ideal help desk services providers.
Outsourcing help desk or service desk responsibilities to a third party is a big decision. Providers need to integrate into your organizational culture, develop familiarity with your enterprise and its hardware and applications, and use a variety of tools to manage tickets. Whether you are considering replacing your in-house help desk functions with a third party or replacing your existing outsourced provider, Source One can help.
Our strategic sourcing experts can guide you through developing a thorough scope of work, tracking all the hardware, software, services, and support functions, and defining key service level needs for each. We then help businesses find the optimal help desk services provider and negotiate best-in-class contracts to ensure that competitive rates and appropriate service level agreements are recognized. Additionally, Source One can assist with the planning and execution of change management should a new outsourcing event or replacement of a third party provider take place.
Our strategic sourcing experts can help you partner with the right suppliers for:
Desk-side Services: Deploying desk-side support resources across multiple locations
Hardware Depot Services: Asset storage and auditing of asset databases, focusing on the appropriate quantity, location, and lifecycle
Image Management: End-user script development and management, with attention towards systems management, and image failure resolution
Meeting Support: On-site resources for PC technical support and general meeting support/repair services
Compliance & Security: Protection of confidential information and facility securities through legally-sound means
Source One’s IT experts act as an extension of your company’s sourcing group, identifying help desk services providers who can address your unique technology requirements. Contact us today to learn more.
INFORMATION TECHNOLOGY CATEGORY MANAGEMENT EXPERTISE
Learn more about Source One’s
IT Category Management Expertise.
Information Technology Managed Services Sourcing
Our strategic sourcing services offer organizations the opportunity to optimize supplier contracts, reduce spend, and implement sourcing best practices. Source One understands the process of outsourcing IT managed services, and can help companies get the best suppliers, terms and conditions to support their IT functions. Sourcing IT Managed Services
Hosting and Colo Sourcing
Source One understands the IT services landscape and can navigate the search for qualified hosting and colocation providers. Our strategic sourcing expertise allows Source One to obtain qualified, cost-efficient hosting, data center, and cloud service providers. We can help identify, qualify, and select the right combination of technologies, services, hardware and horsepower to make sure your infrastructure is operating worry-free. Sourcing Hosting & Colo